Frequently Asked Questions
Everything you need to know about shopping with Bird in Hand
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping may take 7-14 business days depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier’s website so you can monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all items in their original, unused condition. To initiate a return or exchange, please visit our online portal or contact our support team with your order number.
Which payment methods do you accept?
Bird in Hand accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Quality and integrity are our top priorities. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure our products are as responsible as they are durable.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, there is a very limited window for modifications. Please contact us within one hour of placement if you need to update your shipping address or cancel the order.